General Terms and Conditions
Effective Date: [Insert Date]
These General Terms and Conditions (“T&C”) govern the use of the website and services provided by Ultranutricon LLC (“Provider”) and apply to all transactions and interactions between the Provider and its customers (“User”). By using the website, registering an account, or placing an order, the User agrees to comply with these T&C.
1. Scope of Agreement
1.1. These T&C define the terms under which Ultranutricon LLC (hereinafter: “Provider”) provides access to its products and services through the website [Insert Web Address].
1.2. The Provider’s contact details are as follows:
Name: Ultranutricon LLC
Headquarters: [Insert Address]
Email: [Insert Email]
Telephone: [Insert Phone Number]
Company Registration Number: [Insert Company Number]
Tax ID: [Insert Tax ID]
Bank Account Details: [Insert Bank Details for Transactions]
1.3. Provider’s services include but are not limited to:
1.4. Prices shown on the website include applicable VAT (as per local laws) but exclude shipping, handling, insurance, customs duties, and other applicable taxes, which may be charged separately.
1.5. The website hosting and data processing services are provided by [Hosting Provider Name], whose contact information is as follows:
Name: [Hosting Provider]
Address: [Insert Address]
Email: [Insert Hosting Provider Email]
2. Registration and Order Process
2.1. Users must be 18 years or older to register and place orders on the website.
2.2. By placing an order on the website, the User agrees to form a legally binding electronic contract with the Provider.
2.3. The steps for placing an order include:
2.4. Users can cancel or modify their orders before completing the payment. Upon successful order placement, a confirmation email will be sent to the User.
2.5. If the User does not receive a confirmation email within 48 hours, the User is no longer bound by the order.
2.6. All electronic contracts are stored securely by the Provider, and Users can access them upon request.
3. Payment, Shipping, and Delivery
3.1. Payment Conditions
3.1.1. Users must pay the price displayed on the website for each product.
3.1.2. Payments can be made through [Insert Payment Methods, e.g., PayPal, credit cards, pre-transfer].
3.1.3. Provider will issue an electronic invoice once the payment is confirmed.
3.2. Shipping
Provider uses [Insert Shipping Provider] for product deliveries. Shipping costs and timelines will be displayed during the checkout process.
3.3. Delivery Timeline
Products will typically be delivered within [X] business days, depending on the User’s location and chosen delivery method.
4. User Responsibilities and Obligations
4.1. Users must maintain the confidentiality of their account login information and are responsible for all activities that occur under their account.
4.2. Users must ensure their equipment is secure and free from malware. The Provider is not responsible for damages arising from compromised User devices.
4.3. Users agree to notify the Provider of any changes to their account information (e.g., email, shipping address) within five (5) business days of the change.
5. Liability and Limitation of Liability
5.1. The Provider is not liable for technical issues beyond its control, including but not limited to network errors, power outages, and third-party service failures.
5.2. The Provider’s liability is limited to the value of the order placed by the User, and it does not extend to indirect, consequential, or punitive damages.
5.3. Provider shall not be liable for damages caused by the improper use of products or failure to follow product instructions.
6. Returns, Cancellations, and 60-Day Money-Back Guarantee
6.1. 60-Day Money-Back Guarantee
Users have the right to return any product within sixty (60) days of receiving it for a full refund, provided the product is unopened, unused, and in its original packaging. If the product has been opened but is still within the 60-day period, Users may still request a refund, subject to inspection by the Provider.
6.2. To initiate a return or cancellation, Users must notify the Provider within the 60-day period by submitting a clear statement of cancellation via email to [Insert Email] or through the contact form on the website.
6.3. Users are responsible for the cost of return shipping. Upon receipt of the returned product in satisfactory condition, the Provider will issue a full refund within [X] business days.
6.4. Products that are opened and used (such as nutritional supplements) cannot be returned for hygiene and health reasons unless they are defective or damaged upon receipt.
6.5. Refunds are typically processed within [X] business days after the product is received and inspected by the Provider.
7. Warranty and Product Guarantees
7.1. Nutritional Supplement Warranty
The Provider offers a 60-day money-back guarantee for all nutritional supplements, ensuring customer satisfaction with product quality.
7.2. In case of defective or damaged products, Users must contact the Provider within 14 days of receipt. The Provider will offer a replacement, refund, or credit at its discretion, subject to inspection of the returned product.
7.3. Warranty claims must include proof of purchase and a description of the defect or issue.
8. Data Protection and Privacy
8.1. The Provider is committed to safeguarding User data and complies with all applicable data protection laws, including GDPR.
8.2. User data will be processed by third parties (such as payment processors) only for the purpose of fulfilling transactions.
8.3. Users may request access to, correction of, or deletion of their personal data in line with the Provider’s Privacy Policy, which is accessible [Insert Link].
9. Governing Law and Dispute Resolution
9.1. These T&C are governed by the laws of [Country], without regard to its conflict of law provisions.
9.2. Any disputes arising under these T&C will be resolved through negotiation. If the parties cannot reach a resolution, the dispute may be submitted to the courts of [Country or Region], unless mandatory local laws specify otherwise.
10. Miscellaneous Provisions
10.1. The Provider reserves the right to modify these T&C at any time, with changes taking effect upon posting on the website.
10.2. If any provision of these T&C is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
